Shipping Policy

Free shipping on every order over $150. Since every Sensia Wave order is above that, shipping is free for you.

How long it takes

• Processing: 1–3 business days. We pack and hand your order to the carrier within three business days of your purchase (Monday–Friday, excluding US holidays).
• Delivery: 5–8 business days after it ships.
• Total: most orders arrive within 6–11 business days of ordering. You'll get a tracking number by email the moment it ships, and you can follow it from the Track Order page.

Where we ship

We currently ship to all 50 US states. We can't deliver to P.O. boxes or APO/FPO addresses because the box is too large for those services — please use a street address.

Tracking

Every order ships with tracking. If the tracking number hasn't updated for 5 business days, email us at [support email] with your order number and we'll chase it for you. You never have to deal with the carrier yourself.

Address changes

Need to change your address? Email us within 24 hours of ordering and we'll update it. Once the order has shipped we can't reroute it, but we'll help you arrange a return and reship if needed.

Delays

Carriers occasionally run late during holidays or severe weather. If your order is more than 3 business days past the delivery window, contact us — we'll either locate it or send a replacement.

Lost or damaged in transit

If your box arrives damaged or never arrives, email us with your order number (and a photo if it's damaged). We'll send a replacement at no cost. Please tell us within 14 days of the delivery date shown on your tracking.

Questions

Email support@trysensia.com — a real person replies within one business day.

Your 90-day Lighter Legs Guarantee starts on the day your order is delivered, not the day you order, so shipping time never eats into your trial.